Returns and Exchanges of Online Purchases

Prior to returning or exchanging any product or accessory (“product”) to SIMETRY Customer must first obtain a return merchandise authorization (“RMA”). To obtain an RMA, please visit: and provide the required information.

Once Customer has obtained an RMA, Customer will be provided a printable return shipping label. Customer may use the return shipping label to return or exchange a product within 14 days of purchase (the “Return Period”). Shipping charges and a restocking fee of 20% of the purchase price will apply to returns or exchanges of all products, except that restocking fees will not apply for defective products.

Customer is permitted to make one exchange per product. When making an exchange, Customer must return the product (including, as applicable, all components, written materials/instructions and accessories included as part of the original purchase) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt.

Products must be returned within the Return Period to avoid being assessed additional fees.

If Customer returns a product, even by mistake, without obtaining an RMA or after the return period has expired, Customer will not receive a refund and the merchandise Customer returned to SIMETRY will not be returned to Customer.

If Customer receives a product through a promotion, bulk discount, sale, or other similar offer, and Customer returns or exchanges that product, SIMETRY will charge back any promotional value or discount and Customer will receive a credit or refund for each individual product at the promotional or discounted price paid by Customer for that individual product with any other applicable adjustments.

At SIMETRY’s discretion, SIMETRY may decline Customer’s return or charge Customer a fee for a missing item, or for items that SIMETRY determine are damaged, require service, or are not in their original packaging. If Customer returns and SIMETRY accepts Customer’s merchandise within the Return Period, SIMETRY will refund Customer’s purchase price, subject to the restocking fee. If Customer returns a product without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the product between the date of purchase and the date received by SIMETRY. The purchase price of Customer’s product will be refunded to the payment method Customer utilized to make Customer’s purchase. If Customer returns a purchase that Customer billed to Customer’s SIMETRY account, refunds will be credited towards Customer’s SIMETRY account.

If Customer’s return or exchange requires SIMETRY to remove installed equipment from a fixed location or vehicle in order to complete the return or exchange, Customer will be charged a service fee.

SIMETRY is not responsible for technological changes, updates, or deprecation. Products cannot be returned or exchanged due to changes in third party support of underlying technology. Custom or special orders cannot be returned or exchanged, and include, but are not limited to, products made to custom specifications, products that are cut to length, or products that are altered by request. Special orders cannot be canceled once placed (see Section 1E).

Before returning or exchanging any product that has data in its memory, Customer should transfer all data Customer wishes to retain to another file source that will not be returning to SIMETRY. Once a product is returned, it will be wiped of any Customer data and that data will not be recoverable. SIMETRY is not responsible for any data lost as a result of a return or exchange of a product.

Additionally, prior to Customer’s return or exchange, Customer should be certain to erase data on any removable or portable memory cards or modules (such as a SIM Card or SD Card) returned or exchanged individually or along with a product in order to help protect any sensitive information.

If Customer intends to terminate a service associated with an online product purchase, returning a product does not automatically terminate Customer’s service. Customer must contact SIMETRY and specifically inform SIMETRY that Customer would like to terminate Customer’s service in accordance with this Agreement.

All RMA’s must be printed, attached to the outside of your package, and shipped to:

10642 W Little York Rd # 100
Houston, TX 77041

Log in to your SIMETRY Platform Dashboard
  • See Data Usage
  • Make a Payment
  • Open Sim Support Tickets
  • View Account Analytics
    …and More
Log in to your e-Commerce account
  • Update Account Details
  • View Purchase History
  • Change Shipping Address
    … and more