SIMETRY's Managed Services
Our managed services are here to ensure that you are able to optimize your productivity and easily manage your data at all times. From technology troubleshooting to basic portal customer service and maintenance, view our services below.
NETWORK OPERATIONS CENTER
Located in Houston, Texas, the SIMETRY Network Operations Center (NOC) is manned 24/7 to support all of your communications needs. The SIMETRY NOC is designed with intelligent network monitoring, reporting, a comprehensive ticketing platform and data analytics. Our NOC monitors every critical activity that matters to you and offers you customer support.
NOC Support Includes:
- Incident Management
- Event Management
- Problem Management
- Change Management
- Configuration Management
- Availability Management
- Service Level Management
FIELD SUPPORT
With field offices strategically located across North America, SIMETRY provides rapid onsite surveys, installation, commissioning and support 24/7. Our highly skilled field technicians are technology focused and backed with certifications including OSHA10, PEC, Climbing Certification, TWIC and other client-driven certifications.
Field Support Includes:
- Site Surveys
- Preventive Maintenance
- Tower Climbing
- Cable Management
- Solar Hardware Installation/Troubleshooting
- Cellular Gateway Hardware Installation/Troubleshooting
- Cellular Amplification Hardware Installation/Troubleshooting
PROVISIONING
SIMETRY provides configuration and provisioning services for cellular gateways. We work directly with our clients to identify and apply base configurations, perform factory activation testing and asset documentation, and directly ship the pre-configured assets to any location for installation.
Provisioning Services Include:
- Activation of necessary licensing
- Applying approved base configuration
- Configuring WAN APN
- Testing of hardware components
- Testing of connectivity and configuration files
- Documentation of asset
