IoT-Specific Support
Optimize your deployment from provisioning to 24x7 in-house IoT support
SIMETRY is built around the concept of IoT-specific support. Our IoT support team goes above and beyond to optimize, our customers’ deployments.
- Streamline IoT Support
Jackson H.
Mixon HillExceptional support from the beginning
Get incredible IoT support from the moment you onboard with SIMETRY.
- Initial setup ensures device(s) & services compatible
- Hardware provisioning
- SIM activation in 15 minutes or less
- Hands-on IoT platform walkthroughs with in-house support team
- Network setup and troubleshooting
- Accelerate Growth
SIMETRY puts all the tools in your hands
Our customers praise the IoT-specific support SIMETRY brings to the table. We act as the IoT extension to your organization, offering expertise and tools to help grow your deployment.
- Hardware provisioning for immediate deployment
- Rapid eSIM and physical SIM shipment and activation
- Expert advise and great rates on hardware to grow like cellular modems, routers, antennas, cables, etc.
- New and existing system and security integration
- B.O.M. engineering and assembly for unique solutions
David J.
Tactical Energy Group- Secure & Control Your Network
SIMETRY is a different kind of company—and it shows.
Kevin
PSI WasteSecure your IoT network + optimize data usage
New to network security? We’ve got you covered. Need to seamlessly integrate your IoT devices with your existing security infrastructure? SIMETRY’s support team has the IoT-specific experience and networking know-how to ensure your network is secure.
- Single Private APN
Private network for all data, devices, and carriers - Content Filtering
Block or screen access to content that is considered objectionable - Rate Limiting
Limit network traffic to essential channels - Traffic Shaping
Optimize for high-priority traffic & throttle non-essential content - Blacklist/Whitelist
Block malicious addresses & devices, allow trusted sources
SIMETRY is with you the whole way
- Platform Demos
While you are in the evaluation process, the SIMETRY team will give you a platform demo and proof of concept to ensure you find the right solution - Device Compatibility Check
Our support team verifies your device compatibility to ensure smooth deployment (we also make device suggestions if needed) - Customer Success Specialist
When you onboard with SIMETRY, you are assigned a customer success specialist to bridge the gap between your organization and SIMETRY - Platform Training
The SIMETRY support team trains key members of your organization on the IoT platform and billing portal
- SIM Deployment
We pride ourselves on rapid SIM activation and deployment, moving as one unit with our customers - Quarterly Business Reviews
Along with 24x7 support, our team conducts QBRs to ensure you are getting the most out of using SIMETRY as your IoT provider - Plan Evaluation
SIMETRY goes above and beyond other providers to ensure your data plans still make sense for your deployment months after initial deployment
More IoT Support Features
Dive into SIMETRY’s support features below.
SIMETRY
24x7 Support N.O.C.
In-house IoT support for your deployment
Our support team is different than other providers… in a very good way.
How to
Activate Your SIMs
SIM activation is easy with SIMETRY
Explore the ways you can control your SIM lifecycle with SIMETRY.
Hardware
Provisioning
Ensure your hardware is ready to roll on arrival
When you order hardware from SIMETRY, our support team can provision the equipment to connect with the carriers you need, avoiding setup time when you receive it.
Contact Sales
A dedicated account manager will be in touch.
Estimated time to complete: under 1 minute.
- Speak with sales
- 1-833-746-3879
- Mon-Fri 8AM-5PM CST
- Build an IoT plan
- Get a hardware quote
- Onboard your devices
